Fraudulent E-mail Policy & Guidelines

This document is intended to provide some guidance on dealing with suspicious and fraudulent e-mails purporting to be from Intercontinental Bank (UK) Plc ("ICBUK").

It is difficult to cover all eventualities in respect of the identification of bogus e-mails and the risk of fraud and disruption that arises therefrom. Criminals are adept at changing tactics and make identification of fraudulent e-mails increasingly difficult. Accordingly, this guidance is not intended and cannot be, by its nature, comprehensive. ICBUK is not responsible for the effectiveness or completeness of the information provided and makes no warranties whatsoever. ICBUK shall not be liable for any loss or damage as the result of relying on these guidelines or as the result of accessing fraudulent e-mails or websites. Please refer to ICBUK's Terms and Conditions for the full wording of ICBUK's disclaimer in this respect.

General guidance:

E-mails which require urgent action should be considered carefully.

E-mails which ask for personal information to be provided, particularly information such as a bank account or credit card details may be bogus. If you have already provided these details as a result of a suspicious e-mail you should contact your bank immediately.

E-mails which request payment of an administation fee or payment of an amount in advance should be considered carefully. A popular scam is an e-mail informing the recipient that they have won a prize in a lottery that they have not actually entered.

E-mails which have poor and obvious spelling mistakes may have been so constructed to avoid the spam filters that Internet Service Providers (ISPs) use.

ICBUK adopts the following policies towards e-mails and website content:

ICBUK does not provide services through its website and so e-mails or websites offering services in the name of

ICBUK will not be genuine.

ICBUK does not offer services to individuals and retail clients and so e-mails offering these services will not be genuine.

ICBUK does not manage or administer any lotteries. E-mails in the name of ICBUK purporting to relate to lottery prizes or gains will not be genuine.

ICBUK does provide downloadable forms for completion on its website.

The only genuine ICBUK address for mail in the UK is 36 - 38 Leadenhall Street, London EC3A 1AT.

The correct format of ICBUK's -mail address is .(JavaScript must be enabled to view this email address)

ICBUK does not provide cash services. Any e-mail that purports to come from ICBUK and relates to the payment or receipt of cash is unlikely to be genuine.

Suspicious e-mails can be directed to ICBUK for investigation. The relevant address is .(JavaScript must be enabled to view this email address). We do not undertake to revert to the sender or acknowledge the suspicious e-mail, but may reply if we need further information to pursue any investigations we wish to pursue.